Refund and Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customers will be responsible for paying any shipping fees associated with the return. We will deduct shipping costs associated with the return from the refund to be issued. Hence, the final refund amount will be the price of the order less any shipping fees associated with the order and the return.
We will use USPS First Class Mail or USPS Priority Mail for returns. The cheaper of the two options will be used.
You can always contact us for any return questions at firstname.lastname@example.org.
POSTURE LOBSTER Lifetime Warranty
Material Defects: Should your Posture Lobster show signs of material defects, we will replace it at no charge to you.
Craftsmanship: We believe in the superior construction of our products. If you encounter any issues related to the craftsmanship of your Posture Lobster, you’re covered.
Accidental Damage: If your Posture Lobster faces any accidental damage, you’re covered as well.
How to Use Your Warranty:
Contact Us: If you face any issues covered under this warranty, contact our customer support team with your registered product details. You can email us at email@example.com or call us at (602) 609-3651
Send Product: Ship your defective Posture Lobster to us for inspection.
Replacement: Once we receive and inspect your item, we will provide you with a brand-new replacement, free of charge.
Normal Wear and Tear: The warranty does not cover normal wear and tear or damage resulting from misuse.
Non-Transferrable: This warranty is valid only for the original purchaser and is non-transferable.
Proof of Purchase: A proof of purchase is required for all warranty claims.
Single Use: Each lifetime warranty comes with one replacement, on the originally purchased Posture Lobster.
Multiple Warranties: For warranty coverage on multiple Posture Lobsters, contact our support team within 7 days of your initial purchase to add extra warranties to your order.
SLEEP SEAL Money-back guarantee
To be eligible for the 30-day money-back guarantee on your SLEEP SEAL purchase, you can only open one pouch. You have until 30 days from the delivery date to request a refund, and you must return the remaining unused pouches. You do not need to open the one pouch you opened.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.